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At H BRAND, we pride ourselves on providing premium, high quality products to all of our customers. We want you to enjoy your purchases and continue shopping with us! If your purchase isn’t right we are happy to offer a refund or exchange however this is subject to the points below, although please note there are no exchanges or refunds on sale items, unless the items are flawed or damaged. Thanks for your understanding!
Below is an outline on everything you need to know about H BRAND returns & exchanges.
If for any reason your order is not right, we will happily refund or exchange any full priced items. Your return must be shipped to us within 10 days of the purchase being received.
All shipping charges are the responsibility of the customer, please be aware returns & exchanges can take up to 5-8 working days to process from the time of delivery to H BRAND. In regards to exchanges please be aware you will need to pay for any additional shipping costs.
Sale & discounted items are non-refundable & cannot be exchanged. The sale is final.
We recommend returns are sent with a trackable & registered delivery service, as H BRAND does not accept responsibility for items lost in transit.
You must fill out the customer return form that is provided with your order.
In order to ensure your return or exchange is processed in a timely manner please follow the below instructions:
Items must be in their original condition: Unworn, unwashed, free from damage & with all original tags & packaging.
H BRAND AUSTRALIA & NEW ZEALAND RETURNS
Level 4, Suite 412, 134 Barcom Ave, Darlinghurst, 2010, Sydney, NSW, Australia
H BRAND USA/INTERNATIONAL RETURNS
850 S. Broadway, 5th Floor, Los Angeles, CA, 90014, USA
Feel free to reach out if you have any further questions!