H BRAND SHIPPING
The team at H BRAND aim to get your order to you as soon as possible! Below is everything you need to know about our shipping procedures.
Australia Standard Delivery $12.00 (AUD) - Receive your order within 5-8 business working days.
Australia Express Delivery $16.00 (AUD) - Receive your order within 2-5 business working days.
New Zealand Flat Rate DHL Express Delivery $25 (AUD) - Receive your order within 5-8 business working days. (email firstname.lastname@example.org if you have any questions about this service)
International Flat Rate DHL Express Delivery $35 (AUD) - Receive your order within 5-10 business working days. (email email@example.com if you have any questions about this service)
Free shipping for orders over $400 (AUD) - Use coupon code HBSHIPFREE at checkout. (It is at your discretion to apply this code before the purchase is finalised. No refunds or credits will be made after this point if the coupon code hasn't been applied)
- Please note when completing your order information it is important to include a valid street number, suburb, post code, phone number, full name and email address. Orders cannot be processed without this information, and H BRAND will not be held responsible for any delays incurred because of this missing data.
- In the best interest and safety of your order please consider sending your order to a location that is occupied between the working hours of 9:30am-5pm Monday to Friday. Alternatively, H BRAND is able to deliver to a PO Box address for Australia orders only.
- Order processing will not commence until credit card authorisation and address verification has been approved. Orders which are placed after 2pm will not be shipped until the next business day.
- Please kindly allow a handling time of at least 1-2 business days before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.
- Once your H BRAND order is ready for dispatch you will receive a confirmation email from us and our shipping carriers.
- Orders which are placed over the weekend or on a Public Holiday will not be processed until the next business day. Business days are Monday to Friday, excluding NSW Public Holidays.
- All shipping charges are the responsibility of the customer. In regards to returns & exchanges please note they can take up to 5-8 working days to process from the time of delivery to H BRAND. Please be aware that you will need to pay for any additional shipping costs for exchanges.
- Please also take into considering that due to the Covid-19 pandemic there are at times, shipping delays which are out of our control. Thanks for your understanding!