RETURNS & EXCHANGES

H BRAND RETURNS & EXCHANGES

At H BRAND, we pride ourselves on providing quality products to our customers. We want you to enjoy your purchase and continue shopping with us! Below is an outline on everything you need to know about H BRAND returns & exchanges!
 

  • If for any reason your order is not right, we will happily refund or exchange any full priced items. Your return must be shipped to us within 10 days of the purchase being received.
  • All shipping charges are the responsibility of the customer. Please be aware returns & exchanges can take up to 5-8 working days to process from the time of delivery to H BRAND. In regards to exchanges please be aware you will need to pay for any additional shipping costs.
  • Sale & discounted items are non-refundable
  • We recommend returns are sent with a trackable & registered delivery service, as H BRAND does not accept responsibility for items lost in transit.
  • In order to ensure your return or exchange is processed in a timely manner please follow the below instructions:
  • Items must be in their original condition: Unworn, unwashed, free from damage & with all original tags & packaging.
  • Please return to the below address:

H BRAND x THERON
Suite 412, 19A Boundary Street,
Rushcutters Bay, 2011, NSW, Australia
PH: 02 9332 2153

If you have any further enquiries regarding our returns policy please email us at info@hbrand.com.au