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H BRAND CUSTOMER SERVICE

H BRAND is committed to providing excellent customer service to all its customers. We are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email info@hbrand.com.au

PRICES
H BRAND reserves the right to change prices for products displayed on our website at any time. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered. Advertised prices are in Australian Dollars and are all inclusive of GST. Sometimes typographical or human errors may occur, in which case we will try our best to quickly rectify, but we hold no responsibility for.

COLOURS
Please note that colours of products will sometimes vary depending on the quality and make of the computer screens they are being viewed on.

GARMENT CARE
We provide care labels on all of our garments to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces, fur and delicate fabrics we recommend the use of a fur specialty dry cleaner.

FARMED FUR
Farmed fur animals eat food that is prepared from the waste products of the meat, fish and dairy processing industries, preventing this waste from being disposed of into the environment. When the waste from fur farms themselves is well managed there are environmental benefits which include the production of bio-gas to reduce the demand for fossil fuels and the production of agricultural fertilisers to replace high-energy manufactured fertilisers.

PROCESSING
All chemicals used in the dressing of fur are regulated to ensure environmentally responsible practices. The fur trade uses the same or gentler chemicals as used in the tanning and fabric dyeing industries – the hair or fur on a pelt is removed in the leather industry – in the fur industry the pelt has to be treated in a way gentle enough to ensure that the hair or fur remains intact.

IF YOUR FUR GETS WET
Most furs handle snow and light rain with ease. Shake it out and hang it to dry in a well- ventilated room, at home or office. Resist the temptation to speed the drying process by using a hair dryer or hanging it near a heat source as fur does not like heat. After it dries, shake it again. Do not comb or brush it. If its hairs are a little bristly, simply smooth them with your hand. If your fur has been soaked through, however, take it immediately to be cleaned by a professional.

FURS DO NOT LIKE CRUSHING OR FRICTION
Crushing is often experienced whilst driving or in a car. Use common sense when sliding into the seat, so you’re not too hard on your fur. To avoid a flattened bottom print on your fur, don’t sit on it if possible, or at least not on the same spot consistently. Shake out any spots like that on your fur when you exit your vehicle. On long drives, take off your fur and wear it over you like a blanket, if you need to keep warm.

HOUSING YOUR FUR
Be sure you put your fur in a coat closet that is not exposed to light, which will fade your fur, or heat, which will dry out your fur. Be sure your fur has room to breathe and isn’t being crushed by other garments

DO NOT KEEP YOUR FUR IN A BAG
Your fur prefers air circulation to prevent it’s leather side from drying out. If you absolutely must keep it in a bag for a short period of time, be sure it is in a loosely woven cloth bag– definitely not plastic, for plastic does not allow the fur to breathe at all.

AVOID ALL CHEMICALS
Perfume and hairspray contain alcohol, which can dry the pelts. Once a perfume gets into your fur it could be there to stay. These sprays (including alcohol, solvent, and silicone based substances) will dry the leather and stiffen the fur.

FUR CLEANING
You do not clean your fur just because it gets dirty. The number one concern with fur material is that the natural oils in the pelts will dry out. Once this happens the pelts become so brittle or tender that they will tear with incredible ease, rendering the garment useless. If you feel a fur and then rub your fingers you should be able to feel a very slight oiliness. This is normal. Dust, pollutants, and airborne particulates are attracted to this and get caught in the hairs of the fur. They then act as a sponge drawing the natural oils out of the pelts. These particles also have an abrasive effect on the hairs of the fur that can wear on the natural shine of the fur over time, causing it to look old and tired. When you clean a fur your primary goal is to remove these materials from the hairs.

Furs cannot be dry-cleaned and never should be put in a washing machine or dryer. H Brand furs can only be dry-cleaned by a professional fur specialist.

FUR STORAGE
FUR HATES THE HEAT BUT LOVES THE COLD. Nothing shortens the life of your fur like keeping it in your closet during a long, hot summer. If at all possible, we suggest you store your fur garments in cold storage when you have finished wearing it for the season, this is one of the most important steps you can take in preserving your furs.

THE IMPORTANCE OF HUMIDITY CONTROL
Humidity level is important when a fur will be hanging in one place for a significant amount of time. If the humidity is too low (dry air) the natural oils in the pelts will evaporate more rapidly causing the garment to become dry and deteriorate. If the humidity is too high (damp air) then pelts could potentially rot.

REAL FUR VS. FAKE FUR – ENVIRONMENTAL IMPACT
IFF commissioned DSS Management Consultants Inc. (WWW.DSSMGMT.COM) to produce an independent Life Cycle Analysis (LCA) to enable the IFF and its members to better understand the environmental impacts associated with each stage of fur production. The results were announced in Oct 2012. The LCA involved a comparison with fake fur products, largely in response to claims that natural fur was not as “environmentally friendly.” Such claims should always be based on independent and scientifically sound data. The results have revealed a number of environmental advantages of natural fur when compared to fake fur.

In addition, along with all responsible industries, IFF sought ways and means to improve the environmental footprint of fur production. The findings of this report provide a solid foundation for the fur industry to identify opportunities to improve its environmental performance by increasing its positive contributions to environmental quality and by preventing or reducing its demand on the environment. This LCA reveals many opportunities for future improvement through all stages of the life cycle of natural fur. The fur industry is currently engaged in initiating an environmental management program; an important step being to identify and implement environmental good management practices throughout the fur life cycle.

China is an important part of every link in our value chain, increasingly so when it comes to production.

The production of fur in China is well regulated and is the subject of a programme of continued improvement and review.

In China, the State Forestry Administration (SFA) of the People’s Republic of China is responsible for fur farming.

China has been characteristically quick to understand there is a moral and economic imperative to ensure the welfare of our animals. Animals that are healthier and happier produce the best fur and fetch the best prices. In this way there is a constant drive to improve welfare and quality across the board.

The processes and technologies on the farms have evolved immensely and are utilised in farms across the world. This is important because as well as improving animal welfare and fur quality, it makes the fur farming process more sustainable and environmentally friendly. It also helps to eliminate waste in other areas of industry.

The first important way that the fur production process starts is to feed the animals on the farm food that eliminates waste. Most farmed furbearers (e.g. mink and fox) are carnivores, so what their bodies require most is animal protein. This is something that is in general abundance due to the meat and fish production industries. Unfortunately meat production creates a lot of waste, as there are many parts of the animal that are not marketable to meat and fish consumers. This is a great help to the fur farmer however as this presents them the opportunity to buy this otherwise waste animal protein to the meat in the supermarkets. Often furbearers are fed on this byproduct-protein coming from abattoirs and fish farms, giving a new purpose to material that would otherwise potentially go to waste.

How waste is dealt with is an important priority for farmers for several reasons:

Governments regulate this very robustly; if handled improperly it could effect the environment negatively.

The health of the animals as well as the farmer and family (many farmers live on their farms) is helped by good management of waste.

Farms, like all businesses, need to have a good relationship with their neighbours and that is not possible when damaging the collective environment.

Waste management can create extra income for farmers if dealt with in the right way.

This last point is important. In the fur trade, we are often asked, “What happens to the rest of the animal?” This is an important question as we feel strongly that whenever possible the materials produced should not be allowed to go to waste.

This is why the fur sector is a leader in terms of byproduct usage, using the remains to extract valuable phosphates for agriculture and fats that are used in such industries as cosmetics production and even cement. The other waste elements including methane producing byproducts are utilised to produce biogas, used in car engines and to drive public transport.

Animal welfare is a top priority for the IFF and all members of the international fur industry. There is a big difference between animal welfare and animal rights. Animal welfare is the idea that animals should ideally be free from suffering and that the responsibility for this rests with human beings. Animal rights refers to the idea that animals have rights that are completely independent of humans and thus humans do not have the right to use animals as food or for clothing.

The fur sector respects animal welfare both legally when required by governmental authorities and voluntarily, often going above and beyond the minimums required. Please read more about animal welfare and animal rights.

Animals on fur farms are protected against sickness and unfit living conditions. Think about it. The fur farm wants to raise quality products to sell. This would ensure caring for their animals to produce highest quality fur. There are many rules and regulations governing both farming and trapping all over the world, and you can visit the welfare section of our website for more information.

These two things may sound similar, but there is a big difference between them. Animal welfare means animals are well cared for and have access to clean water, nutritious food, shelter and veterinary care, to name a few. Generally, animal welfare means the farmer, or animal owner, needs to ensure the animals they tend to are cared for responsibly and in accordance with the latest available scientific knowledge and best practices. Animal rights means that animals have rights, similar to the rights conferred upon people; it means animals are completely independent of us and people therefore do not have the right to use animals in any way.

This sounds very academic and complex, but in simplest terms it means that people cannot use animals for any reason – ever. Animal welfare largely acknowledges that animal use is acceptable as long as there is no avoidable suffering and every effort is made to keep the animals comfortable and healthy.

Animal rights groups frequently campaign to end the use of meat, leather, wool, dairy products, silk, medical animal research, guide dogs, horse racing and, in many instances, pets.

Most of us would agree that we have the right to make choices that affect our own lives. No one, for instance would dream of forcing someone who is vegan to eat meat. It is their choice and should be respected.

Many animal rights activists however, cannot bring themselves to respect the rights of others to make their own choices and sometimes demand that governments “ban” the production and trade of may animal products, including fur.

Freedom of choice is something that the fur sector respects very strongly. Fur is a luxury and as a result the businesses that work in this historied and highly skilled area are dependant on members of the public taking the choice to use and wear it. We value the freedoms we all share in determining our own choices in how we live our lives: who we meet, where we go and what we wear. Everyone should have the freedom to make their own decisions in this regard and we fundamentally reject calls to restrict or ban people from making their own decisions.

Something is Environmentally Sustainable when the demands placed on the environment can be met without reducing its capacity to allow all people to live well, now and in the future.

Fur farming is a modern and highly efficient process that has honed itself to be optimally sustainable using for example the waste products of other industries (e.g. eggs, cheese, fish and meat) to feed the animals that give us fur. On the other end of the production the waste products from fur including dung, animal fat etc. can be used in the manufacturing of biofuels, cement, pharmaceuticals and fertiliser making fur farming today a process that has minimal environmental impact.

Societal Sustainability is harder to define. The fur industry employs approximately a million people around the world and with tens of billions of US Dollars annually of economic activity directly related to fur, the industry makes a huge contribution to tax revenues and to the incomes of rural communities. Fur businesses are most often family-owned as the skills are passed form one generation to the next. Fur also allows many indigenous communities to carry out their traditional way of life, (e.g. Inuit seal hunters) while providing for their families in some of the harshest climates on Earth.

Another aspect of this kind of sustainability is that societies make decisions about what kinds of activities/organisations are allowed and which are not based on many factors like relative cost to the society, public opinion, etc. The fur industry demonstrates well why it deserves “license to operate” however the opposition fur has faced in the past years is proof that there is still work to be done in this area particularly in public communication.

Further reviewing and improving welfare standards, making processes more efficient, producing better quality products and demonstrating Environmental and Societal Sustainability to consumers and to the public at large are key to securing the license to operate for the fur trade, well into the future.

H BRAND ORDERING INFORMATION

Once an order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with H BRAND, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you – the buyer order acceptance does not occur until H BRAND has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

PAYMENT INFORMATION
Payment can be made using PayPal, Visa, MasterCard and Afterpay. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

SECURITY
Protecting your personal and order information is a priority at H BRAND. We want you to be able to order from hbrand.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to hbrand.com.au. using a 128-bit encryption.

AFTERPAY

Your Obligations To Us Using Afterpay For Payment, You Agree That You Must:

1. Pay Any Applicable Fees Associated With Your Use Of Our Products And Your Afterpay Account.

2. Not Provide Us With Any Information That Is False, Inaccurate Or Misleading.

3. Ensure Any Information About You, Including Your Contact Details, Is True, Current And Complete. If Your Information Changes, You Must Update It Through Your Afterpay Account.

4. Not Use Your Afterpay Account Or Our Products For Any Unlawful, Fraudulent Or Improper Activity.

5. Cooperate Fully With Us To Investigate Any Suspected Unlawful, Fraudulent Or Improper Activity On Your Afterpay Account.

6. Be Aware Of And Pay Any Taxes That May Apply To Your Use Of Our Website.

7. Not Permit Others To Use Your Afterpay Account, Or Allow Anyone Else To Have Or Use Your Account Password Details.

8. Not Use Any Technology (Device, Software Or Hardware) To Damage, Intercept Or Interfere With Our Website.

9. Immediately Contact Us If You Believe That Your Afterpay Account May Be Subject To An Unauthorised Transaction, Account Takeover Or Other Type Of Fraudulent Activity Or Security Breach.

10. Authorise Us To Disclose Card-Related Profile And Purchase Behaviour Information To Third Parties (Including, Without Limitation, Visa And Mastercard) For The Purpose Of Eliminating Fraud And Illicit Behaviour.

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