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H BRAND CUSTOMER SERVICE

H BRAND is committed to providing excellent customer service to all its customers. We are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email info@hbrand.com.au

PRICES
H BRAND reserves the right to change prices for products displayed on our website at any time. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered. Advertised prices are in Australian Dollars and are all inclusive of GST. Sometimes typographical or human errors may occur, in which case we will try our best to quickly rectify, but we hold no responsibility for.

COLOURS
Please note that colours of products will sometimes vary depending on the quality and make of the computer screens they are being viewed on.

GARMENT CARE
We provide care labels on all of our garments to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces, fur and delicate fabrics we recommend the use of a fur specialty dry cleaner.

IF YOUR FUR GETS WET
Most furs handle snow and light rain with ease. Shake it out and hang it to dry in a well- ventilated room, at home or office. Resist the temptation to speed the drying process by using a hair dryer or hanging it near a heat source as fur does not like heat. After it dries, shake it again. Do not comb or brush it. If its hairs are a little bristly, simply smooth them with your hand. If your fur has been soaked through, however, take it immediately to be cleaned by a professional.

FURS DO NOT LIKE CRUSHING OR FRICTION
Crushing is often experienced whilst driving or in a car. Use common sense when sliding into the seat, so you’re not too hard on your fur. To avoid a flattened bottom print on your fur, don’t sit on it if possible, or at least not on the same spot consistently. Shake out any spots like that on your fur when you exit your vehicle. On long drives, take off your fur and wear it over you like a blanket, if you need to keep warm.

HOUSING YOUR FUR
Be sure you put your fur in a coat closet that is not exposed to light, which will fade your fur, or heat, which will dry out your fur. Be sure your fur has room to breathe and isn’t being crushed by other garments

DO NOT KEEP YOUR FUR IN A BAG
Your fur prefers air circulation to prevent it’s leather side from drying out. If you absolutely must keep it in a bag for a short period of time, be sure it is in a loosely woven cloth bag– definitely not plastic, for plastic does not allow the fur to breathe at all.

AVOID ALL CHEMICALS
Perfume and hairspray contain alcohol, which can dry the pelts. Once a perfume gets into your fur it could be there to stay. These sprays (including alcohol, solvent, and silicone based substances) will dry the leather and stiffen the fur.

FUR CLEANING
You do not clean your fur just because it gets dirty. The number one concern with fur material is that the natural oils in the pelts will dry out. Once this happens the pelts become so brittle or tender that they will tear with incredible ease, rendering the garment useless. If you feel a fur and then rub your fingers you should be able to feel a very slight oiliness. This is normal. Dust, pollutants, and airborne particulates are attracted to this and get caught in the hairs of the fur. They then act as a sponge drawing the natural oils out of the pelts. These particles also have an abrasive effect on the hairs of the fur that can wear on the natural shine of the fur over time, causing it to look old and tired. When you clean a fur your primary goal is to remove these materials from the hairs.

Furs cannot be dry-cleaned and never should be put in a washing machine or dryer. H Brand furs can only be dry-cleaned by a professional fur specialist.

FUR STORAGE
FUR HATES THE HEAT BUT LOVES THE COLD. Nothing shortens the life of your fur like keeping it in your closet during a long, hot summer. If at all possible, we suggest you store your fur garments in cold storage when you have finished wearing it for the season, this is one of the most important steps you can take in preserving your furs.

THE IMPORTANCE OF HUMIDITY CONTROL
Humidity level is important when a fur will be hanging in one place for a significant amount of time. If the humidity is too low (dry air) the natural oils in the pelts will evaporate more rapidly causing the garment to become dry and deteriorate. If the humidity is too high (damp air) then pelts could potentially rot.

H BRAND ORDERING INFORMATION

Once an order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with H BRAND, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you – the buyer order acceptance does not occur until H BRAND has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

PAYMENT INFORMATION
Payment can be made using PayPal, Visa, MasterCard and Afterpay. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

SECURITY
Protecting your personal and order information is a priority at H BRAND. We want you to be able to order from hbrand.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to hbrand.com.au. using a 128-bit encryption.

AFTERPAY

Your Obligations To Us Using Afterpay For Payment, You Agree That You Must:

1. Pay Any Applicable Fees Associated With Your Use Of Our Products And Your Afterpay Account.

2. Not Provide Us With Any Information That Is False, Inaccurate Or Misleading.

3. Ensure Any Information About You, Including Your Contact Details, Is True, Current And Complete. If Your Information Changes, You Must Update It Through Your Afterpay Account.

4. Not Use Your Afterpay Account Or Our Products For Any Unlawful, Fraudulent Or Improper Activity.

5. Cooperate Fully With Us To Investigate Any Suspected Unlawful, Fraudulent Or Improper Activity On Your Afterpay Account.

6. Be Aware Of And Pay Any Taxes That May Apply To Your Use Of Our Website.

7. Not Permit Others To Use Your Afterpay Account, Or Allow Anyone Else To Have Or Use Your Account Password Details.

8. Not Use Any Technology (Device, Software Or Hardware) To Damage, Intercept Or Interfere With Our Website.

9. Immediately Contact Us If You Believe That Your Afterpay Account May Be Subject To An Unauthorised Transaction, Account Takeover Or Other Type Of Fraudulent Activity Or Security Breach.

10. Authorise Us To Disclose Card-Related Profile And Purchase Behaviour Information To Third Parties (Including, Without Limitation, Visa And Mastercard) For The Purpose Of Eliminating Fraud And Illicit Behaviour.

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